Dia Reale

Shipping Information

We are committed to providing you the best shipping options for the United States and Canada. Every day, we deliver to hundreds of customers across the world, meanwhile ensuring that we provide the very highest levels of responsiveness to you at all times.

1. Verification

We will send you a confirmation email once your order is verified. After verification, in principle, the orders will not be cancelled during this period, considering the handling process already started, but we will try our best to communicate with you via email or chat box to find a good solution.

2. Processing

Once the orders are completed, delivery services will be processed within 2-3 business days, orders are not shipped or delivered on weekends or holidays.

3. Shipping Location

Because of the COVID-19, we can only ship parcels within Hong Kong or from Hong Kong to the US and Canada. Once we are receiving your order, we will arrange the delivery soon. You will receive our parcel in 30 days.

4. Shipment Confirmation & Delivery

You will receive a shipment confirmation email containing tracking numbers and FedEx official website once your order has shipped. The tracking number will be active within 48 hours. You can always track your parcel status by entering the tracking number at FedEx official website.

5. Shipping Cost

Our service provider FedEx will calculate the shipping cost with the insurance fee. Please refer to official site of FedEx for shipping cost and insurance fees’ policy. The shipping cost will be generated automatically on the Checkout page after entering the delivery address.

Taxation

Taxes are calculated with reference to the import and export tax and tariff policies of each country and are included in the commodity price on the Checkout page. 

If you have any questions, please refer to the tax-related websites of various countries.